Was made to feel worthless because I wouldn't give my personal information out. When checking out I was asked for my phone number and didn't feel comfortable giving it out, thereafter the sales associate was incredibly rude and said they couldn't help me bring a heavy $$ item to my car without a phone number given. Instead I was given a cart and had to get it in the cart and out to my car by myself.
I have just had one of the worst experiences with a store. We were told to pick our glasses up Wednesday so my wife left early from work to make sure she got thee before the store closed at 7pm ... she did at 6:30pm, and there was no one there and the store was closed. Next day I went back down there at noon and found once again the store was closed. So I called for the store manager and she came out and just informed me that there was nothing she could do as it wasn't owned by Sears. I pointed out the big sign in front of the store that says "Sears Optical" but then she informed me that it didn't matter what it says there was nothing she could do except give me a phone number to call as that was what her regional manager had told her to do. So now I have a home phone number of a company I have never heard of which I called and a lady answered and denied this was the right number... she obviously doesn't know cell phones make records of the called number. So eventually I get the store manager to do something and she calls a number (not the one she gave me) and gets hold of someone from the actual company that owns "Sears Optical".. She then just says I have a very irate customer and passes the phone to me. I tell this man that I want to know what is going on and he says that the man who works there (apparently only employee as they are not sears) left early yesterday because of a bereavement. I pointed out that was sad but asked him "do you have a plan for his absence?", to which he replied "I guess I could try and get someone from another store." which is perhaps something that should already have happened instead of me standing here calling him. I insisted he take my name and number so he would call me back and tell me how he was going to get me my glasses that I have already paid for ... and of course I heard absolutely nothing. The Sears store manager, the Sears Regional Manager, and the owners of the Sears Optical (which I state again isn't Sears) are probably the worst collection of employees I have ever come across .... do not shop at Sears for two reasons 1. Sears is terrible and 2. It may not even be Sears.
Sears got me to sign up for their whole home warranty by making it sound so good. The companies they use for service once they find out the service is thru Sears whole home warranty they do not take the job seriously. Companies that great reviews do NOT do the same quality service for Sears warranty plan clients. Also, if anything does need to be replaced in the home, ex. AC central air unit, you will expect to pay at least the cost of the unit. Plus, I had to get my lawyer to talk to company that handles the insurance for Sears. They refused my claim. I was without AC the whole hot summer then finally after my lawyer got involved it was finally replaced at the end of August and I paid over $1500. So what is the $64.99 (NJ people pay tax so it’s a little more) you pay for nothing. When a company came out to do my annual service for my furnace, they just looked at it and said it was fine and left. I am new to being a home owner so I didn't know. I am finding out along the way. Do NOT bother with the Sears Whole Home Warranty plan or ANY plan they offer. You would be better off putting the money you pay for the plan into an account for home repairs.
John in automotive dept was very helpful in getting me the right tires for my Truck! Thanks John!
Nicest people I ever met very friendly staff
Sears is a US Department Store based in Rockaway, New Jersey. Sears is located at 301 Mount Hope Avenue, Rockaway, NJ 07866, USA.
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